Privacy Policy
This notice describes the personal information Ripper Casino gathers, the reasons it is held, and the choices available to you as a player. It applies to our website, mobile pages, and player communications.
Information we collect
When an account is opened we record identity details such as full name, date of birth, residential address, email address, and telephone number. Regulatory obligations attached to our Curaçao Gaming Authority licence require this information before play begins.
Verification documents — a photographic identity card, a recent utility bill, or a redacted statement matching a payment method — are collected when a withdrawal is requested or when a routine review is triggered.
Technical information is logged automatically: IP address, device type, browser version, referring page, and timestamps of each visit. This record supports fraud detection, bonus abuse checks, and diagnosis of site faults.
How the information is used
The primary purpose is contractual: creating an account, processing deposits and withdrawals, applying promotional credits, and answering support enquiries.
A second purpose is compliance. Anti-money-laundering screening, source-of-funds checks, and age verification are legal duties, and refusing to supply the underlying data means an account cannot remain open.
Marketing messages are sent only where consent has been given at registration or later in account settings. Consent can be withdrawn at any time using the unsubscribe link or by contacting support, and withdrawal does not affect access to games.
Sharing with third parties
Payment institutions, game studios, identity-verification providers, and hosting suppliers receive only the data needed to perform their function, under written agreements that forbid onward use for their own purposes.
Disclosure to a regulator, a court, or a law-enforcement body occurs where a lawful order is served or where our licence conditions require it. Ripper Casino does not sell personal information to advertisers or data brokers.
Where information is transferred outside the country in which you reside, safeguards such as standard contractual clauses or an adequacy assessment are applied before the transfer takes place.
Retention, security, and your rights
Account and transaction records are kept for the period set by licensing and financial-crime legislation, typically several years after an account closes. Records tied to a self-exclusion are retained for the length of the exclusion and afterwards to prevent re-registration.
Data is stored on encrypted servers with restricted staff access, and transport between your device and our systems is protected by current TLS encryption. Passwords are stored in hashed form and are never visible to our team.
You may ask for a copy of the information held about you, request correction of anything inaccurate, or ask for deletion where no legal duty to retain applies. Requests are answered within one month, and we may ask for proof of identity before acting.
Where to get help
- Data protection enquiries — write to the privacy address published in the contact section of this site
- Account and verification questions — live chat inside your Ripper Casino account
- Office of the Australian Information Commissioner, for complaints that remain unresolved after contacting us